What to Do If You Forget Your RoboForm Master Password

Use these checks to narrow down the cause and find the safest next step for your device or account.

Before you begin

Make sure you know which device, operating system, browser and RoboForm version you are using. Keep your credentials private and avoid making irreversible changes before you understand their effects.

Step-by-step checks

1. Check whether you are using the correct account and keyboard layout; do not repeatedly guess passwords.
2. Review the product’s current account recovery options and eligibility. Recovery may not be possible without previously enabled recovery features.
3. Never give your master password, recovery key or authentication codes to a third party.
4. Avoid deleting vault data or reinstalling the app until you have confirmed whether a backup or recovery path exists.

What to try if it still does not work

Restart the affected app or browser, confirm compatibility with your current operating system, and compare the behavior on another device if available. If the issue involves account access, recovery, payments, or possible security compromise, use verified vendor channels for sensitive account actions.

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